INSIGHTS

I Had to Change, Before Lasting Process Improvement Could Happen

Faouzi Charfadi

Oct 5, 20222 min read

I Had to Change, Before Lasting Process Improvement Could Happen

I remember the first time I tried to change a process at work. I was a new manager, full of aspirations and eager to prove myself. Of...

3 Must-Do-Actions to Rescue a Failing Project

Susan Hayer

Aug 29, 20222 min read

3 Must-Do-Actions to Rescue a Failing Project

Projects succeed and fail for multiple reasons. At MSS Business Transformation Advisory (MSSBTA), we have executed similar processes to...

MSSBTA

May 16, 20222 min read

Case Study: System Performance Upgrade Passes with High Marks

Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has...

MSSBTA

Apr 8, 20221 min read

Case Study: Business Process Analysis Identifies Key Customer Service Insights

Client Detail: The client is a Fortune 500 company specializing in waste materials management. Headquartered in Phoenix, AZ, MSS Business...

MSSBTA

Apr 8, 20222 min read

Case Study: Client Improves Supplier and Customer Management Through Organizational Alignment

Client Detail: The client is a moving equipment storage rental company operating in both the B2B and B2C spaces. It serves its customers...

MSSBTA

Feb 16, 20222 min read

Case Study: Application Rationalization Delivers New Tools, Processes

Client Detail: The client’s is a county agency whose IT Department develops and manages 90% of software programs used across multiple ...

MSSBTA

Oct 28, 20212 min read

Case Study: Standardizing a Project Management Practice for Professional Services

Client Detail: The client is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities...

MSSBTA

Oct 28, 20212 min read

Case Study: Retail Accounting Process Improvement Project

Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. MSS...

MSSBTA

Oct 28, 20212 min read

Case Study: Retail Accounting Application Rationalization

Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. The...

Report Rationalization | Part 2: Removing the Mystery of Reports

MSSBTA

Oct 28, 20213 min read

Report Rationalization | Part 2: Removing the Mystery of Reports

Having defined KPIs and metrics across the organization, you can prioritize business critical reports, dashboards, and analytical...

MSSBTA

Oct 28, 20213 min read

User Adoption is Poor. Now What?

What an incredibly lousy feeling! You have sunk a significant investment into new technology, and people either are not utilizing it as...

Rapid and Sustainable Cost-Cutting for IT Organizations

MSSBTA

Oct 28, 20214 min read

Rapid and Sustainable Cost-Cutting for IT Organizations

More than any other year in recent memory, 2020 has challenged IT departments of all sizes to reinvent themselves rapidly. At the start...

Monitor Performance During a Transformation

MSSBTA

Oct 28, 20212 min read

Monitor Performance During a Transformation

You have updated your IT Strategy and communicated it to the organization. You have established a governance framework to track progress...

Getting Started on Application Optimization

MSSBTA

Oct 28, 20212 min read

Getting Started on Application Optimization

Without question, the world-wide pandemic has accelerated the need for the Public Sector to more immediately deal with challenges that...

Could ERP Efficiencies Be Hiding in Plain Sight?

MSSBTA

Oct 28, 20211 min read

Could ERP Efficiencies Be Hiding in Plain Sight?

Many organizations implementing ERP drive hard to go-live, but once the system is up and running, they fail to optimize for the changing...

Report Rationalization | Part 1: What is Report Rationalization, Anyway?

MSSBTA

Oct 27, 20212 min read

Report Rationalization | Part 1: What is Report Rationalization, Anyway?

As part of an ERP implementation, modernization, or transformation process, there is increasing pressure on organizations to identify...

Build a Robust Business Case That Measures Project Success

MSSBTA

Oct 4, 20212 min read

Build a Robust Business Case That Measures Project Success

When building a business case, it is time to rethink how you measure project success. Let us start with some introspection. How many...

INSIGHTS

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