I Had to Change, Before Lasting Process Improvement Could Happen
I remember the first time I tried to change a process at work. I was a new manager, full of aspirations and eager to prove myself. Of...
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Susan Hayer
Aug 29, 20222 min read
3 Must-Do-Actions to Rescue a Failing Project
Projects succeed and fail for multiple reasons. At MSS Business Transformation Advisory (MSSBTA), we have executed similar processes to...
MSSBTA
May 16, 20222 min read
Case Study: System Performance Upgrade Passes with High Marks
Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has...
MSSBTA
Apr 8, 20221 min read
Case Study: Business Process Analysis Identifies Key Customer Service Insights
Client Detail: The client is a Fortune 500 company specializing in waste materials management. Headquartered in Phoenix, AZ, MSS Business...
MSSBTA
Apr 8, 20222 min read
Case Study: Client Improves Supplier and Customer Management Through Organizational Alignment
Client Detail: The client is a moving equipment storage rental company operating in both the B2B and B2C spaces. It serves its customers...
MSSBTA
Feb 16, 20222 min read
Case Study: Application Rationalization Delivers New Tools, Processes
Client Detail: The client’s is a county agency whose IT Department develops and manages 90% of software programs used across multiple ...
MSSBTA
Oct 28, 20212 min read
Case Study: Standardizing a Project Management Practice for Professional Services
Client Detail: The client is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities...
MSSBTA
Oct 28, 20212 min read
Case Study: Retail Accounting Process Improvement Project
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. MSS...
MSSBTA
Oct 28, 20212 min read
Case Study: Retail Accounting Application Rationalization
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. The...
MSSBTA
Oct 28, 20213 min read
Report Rationalization | Part 2: Removing the Mystery of Reports
Having defined KPIs and metrics across the organization, you can prioritize business critical reports, dashboards, and analytical...
MSSBTA
Oct 28, 20213 min read
User Adoption is Poor. Now What?
What an incredibly lousy feeling! You have sunk a significant investment into new technology, and people either are not utilizing it as...
MSSBTA
Oct 28, 20214 min read
Rapid and Sustainable Cost-Cutting for IT Organizations
More than any other year in recent memory, 2020 has challenged IT departments of all sizes to reinvent themselves rapidly. At the start...
MSSBTA
Oct 28, 20212 min read
Monitor Performance During a Transformation
You have updated your IT Strategy and communicated it to the organization. You have established a governance framework to track progress...
MSSBTA
Oct 28, 20212 min read
Getting Started on Application Optimization
Without question, the world-wide pandemic has accelerated the need for the Public Sector to more immediately deal with challenges that...
MSSBTA
Oct 28, 20211 min read
Could ERP Efficiencies Be Hiding in Plain Sight?
Many organizations implementing ERP drive hard to go-live, but once the system is up and running, they fail to optimize for the changing...
MSSBTA
Oct 27, 20212 min read
Report Rationalization | Part 1: What is Report Rationalization, Anyway?
As part of an ERP implementation, modernization, or transformation process, there is increasing pressure on organizations to identify...
MSSBTA
Oct 4, 20212 min read
Build a Robust Business Case That Measures Project Success
When building a business case, it is time to rethink how you measure project success. Let us start with some introspection. How many...
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