Susan Hayer, Ph.D., stands at the forefront of Digital Modernization and Organizational Change Management, leveraging her profound knowledge and experience to guide organizations through transformative change. With a distinguished career marked by her ability to lead Agile teams precisely, Susan has been instrumental in establishing and revitalizing Project Management Offices (PMOs) across various industries. Her adeptness in implementing lean-agile practices has streamlined operations and fostered a culture of continuous improvement within organizations. Susan's change management approach is inclusive and practical, ensuring engagement at all organizational levels.

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Susan's proficiency extends to Enterprise Resource Planning (ERP), where her strategic planning capabilities shine. A skilled facilitator, she excels in navigating the intricacies of stakeholder management, ensuring alignment, and driving consensus across diverse groups. Her strategic leadership is further evidenced in her contribution to Governance and Accountability initiatives, where her dynamic approach to defining and measuring success has led to significant organizational improvements.

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Susan holds a BS in Software Engineering from the University of Phoenix, an MS in Information Technology and Project Management from Capella University, and a Ph.D. in Organizational Management from Capella University.